8 of 8 Remote/Hybrid Service Delivery Jobs in Solihull

Convergence Group, we've spent 20 years building a business that puts customers first. Our mission? To provide 'Connectivity as a Service' (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you'll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. What it's really like here The pace and intensity are higher than most ...

Convergence Group is seeking a Service Delivery Manager to support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services. You will act as the voice of the customer … lead service performance reviews, manage escalations, and deliver insightful reports to drive continuous improvement while working closely with sales, delivery, and tech teams. #J-18808-Ljbffr ...

providers. PSL has a long reputation for being client-centric and delivering quality solutions. We need a team player to help ensure our SaaS service proposition operates in line with expectations and provide support to our clients when they have issues or need guidance. Mission The Operations Support Engineers … ensure our service delivery aligns to client expectation and contractual obligations. Ensuring the service is always available & proactively monitored so that issues are addressed to limit customer is impact, with full support when they are, not just to address the issue but ensure it doesn’t reoccur. ...

with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … services, connectivity, cloud, cyber security, communications, and professional services. The successful candidate will combine commercial acumen with a consultative approach, ensuring customers receive exceptional service while helping them achieve their operational, educational, clinical, and organisational objectives. Key Responsibilities Manage and develop a portfolio of approximately 100+public sector accounts, driving ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 - 4days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

Phoebus Software Ltd is seeking an Operations Support Engineer to ensure service delivery for clients of our financial technology SaaS platform. You will manage incident response, stakeholder communications and continuous service improvements across production environments. Based in Solihull with hybrid working, you will collaborate with engineering, product ...

customers - simplifying complexity and building trust Produce professional documentation like SOWs, HLDs, and schematics that stand up to scrutiny. Work cross-functionally with Sales, Service Delivery, and Account Management teamsto win new business, support renewals and keep current customers happy. Track and manage activity ...

Phoebus Software Ltd in Solihull seeks an Operations Support Engineer to supervise service delivery, manage incidents, and coordinate with client stakeholders. You will implement policies, monitor KPIs, and ensure operations stay within budget while maintaining high customer service standards. The role requires strong communication, risk management ...