3 of 3 Remote/Hybrid IT Support Jobs in Somerset

Line Technical Support Engineer/IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project … work across diverse client environments. If youve also worked in the following roles, wed also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote ...

purpose of this role is to provide front-line support to clients and contribute to the smooth operation of the Company’s software and internal systems. Working as part of the Support team, the role focuses on handling support queries, resolving user issues, and ensuring a positive … client experience. Role This position is designed for someone beginning their career in IT through a Level 3 apprenticeship, developing strong communication, technical, and problem‐solving skills while gaining hands‐on experience with live systems, internal tools, and customer support processes. KEY RESPONSIBILITIES Act as a first point ...

issues and a high-level of client service and support. This role supports client retention and satisfaction through the receipt of effective and efficient IT support. Role This is a remote role, with occasional visits in the BRISTOL or BATH offices when asked, ideally you would be a driver … resource the Service Desk and provide responsive and client focussed Level 1 support, ensuring high client satisfaction Evaluate, accurately categorise and perform remote troubleshooting through diagnostic techniques to ensure timely resolution of client queries and issues Record client queries and resolutions to contribute to a knowledge base for future ...