11 of 11 Remote/Hybrid ITIL Jobs in Somerset

platforms such as Microsoft Azure or Amazon Web Services. Containerisation platforms such as Kubernetes or Docker. Security monitoring, SIEM and integration with SOC tooling. ITIL or service-management practices. Relevant technical, engineering or leadership certifications. Candidates are not expected to be specialists in every area. We are particularly interested ...

security practices Technical problem solving and resolution of application-related issues Collaboration with engineering, SOC, and service management teams Experience working within security and ITIL-aligned environments Delivery within secure/enterprise/defence environments Desirable Experience with SIEM/EDR/vulnerability management tools (e.g. Splunk, Trellix, Tenable ...

security practices* Technical problem solving and resolution of application-related issues* Collaboration with engineering, SOC, and service management teams* Experience working within security and ITIL-aligned environments* Delivery within secure/enterprise/defence environments## ## Desirable:* Experience with SIEM/EDR/vulnerability management tools (e.g. Splunk, Trellix, Tenable ...

such as CyberArk (PAM), PKI services, or cross-domain/secure transfer solutions Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms) ITIL-aligned service management practices (incident, problem, change) Automation of operational activities (scripts, scheduled jobs, runbooks) Experience working in high-availability or 24/7 service ...

such as CyberArk (PAM), PKI services, or cross-domain/secure transfer solutions* Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)* ITIL-aligned service management practices (incident, problem, change)* Automation of operational activities (scripts, scheduled jobs, runbooks)* Experience working in high-availability or 24/7 service ...

proactive attitude to improving processes Passion for IT and problem solving DESIRABLE Previous experience working within a managed service provider environment Microsoft 365 Fundamentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training BENEFITS Opportunities for advancement and training plans Professional development and exposure to Microsoft technologies ...

assets, logistics, and resource supply Demonstrable experience supporting digital workplace or EUC environments Experience working in site-based or hub-based IT service operations ITIL 4 Foundation certification CompTIA A+ certification M365 Modern Desktop knowledge or certification Experience supporting AV solutions and specialist site-based infrastructure Experience contributing to budget ...

Network security technologies (firewalls, IDS/IPS, VPN, segmentation)* Familiarity with virtualisation and cloud networking concepts* Network monitoring, diagnostic, and analytics tools* Understanding of ITIL and service management frameworks* Delivery within secure/enterprise/defence environmentsDesirable:* VMware NSX-T deep expertise and certification (or equivalent experience)* VCF networking integration ...

application security practices* Technical problem solving and resolution of application-related issues* Collaboration with engineering, service management, and business teams* Experience working within ITIL-aligned service environments* Delivery within enterprise/secure/defence environments## ## Desirable:* Jira Service Management (or similar ITSM platforms)* ITIL process design and optimisation ...

gapped systems. Infrastructure lifecycle management including deployment, configuration, monitoring, patching, upgrading, backup and sustainment. Incident, problem, change and configuration management within an ITIL‐aligned service environment. Cyber security controls, system hardening, vulnerability remediation and secure‐by‐design principles. Troubleshooting and root‐cause analysis across integrated infrastructure and platform services. Technical … tooling. Cloud platforms such as Microsoft Azure or Amazon Web Services. Containerisation platforms such as Kubernetes or Docker. Relevant Microsoft, Red Hat, VMware, ITIL, cyber security or cloud certifications. Candidates are not expected to be specialists in every area. We are particularly interested in broadly capable operational platform engineers ...

strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvementall while ensuring best-in-class service aligned to ITIL standards and SLAs. What Youll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues … Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager ...