2 of 2 Remote Microsoft 365 Jobs in Somerset

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 More ❯

external stakeholders. Excellent organisational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Proficiency with Microsoft technology stack (Windows Desktop, Windows Server, M365). Network equipment installation and configuration skills, including routers, firewalls, wireless systems, and network equipment from vendors like Draytek, SonicWall, Fortinet, Watchguard, Meraki, Cisco, Unifi, Netgear, and HP Aruba. Additional … Linux, and macOS. Certifications : CompTIA Network+ for foundational networking knowledge. CompTIA Security+ for network security best practices. CCNA (Cisco Certified Network Associate) for Cisco networking devices and infrastructure. MCSA (Microsoft Certified Solutions Associate) or MCSE (Microsoft Certified Solutions Expert) for expertise in Windows Server and networking environments. Exceptional Problem-Solving Skills : Strong analytical abilities to identify issues and More ❯