Technical Support Analyst
- Hiring Organisation
- SRD Technology UK Ltd
- Location
- Taunton, Somerset, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £28,000
Ticket System) Providing 1st line remote support and escalating when needed. Managing customer requests such as installations, user account changes, and updates Daily / weekly security / health and backup checks Contributing to and improving our knowledge base system Assisting project engineers on a variety … have but not essential Experience of working in an MSP is highly desirable Use of a ticketing system Basic understanding of networking (TCP / IP, firewalls, routers, switches) Experience supporting Windows Desktop, Microsoft 365 and Active Directory Advanced knowledge of Microsoft suite of products ...