London, South East, England, United Kingdom Hybrid/Remote Options
AWD online
1stLine IT SupportEngineer An excellent opportunity for a proactive and customer-focused 1stLine IT SupportEngineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like … JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1stLine IT SupportEngineer to provide first-class technical support and customer service within a fast-paced managed services environment. As … a 1stLine IT SupportEngineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction through clear communication and timely resolutions. Working as a 1stLine IT SupportEngineer, you will gain exposure to Windows, macOS, Microsoft 365, Azure AD and Intune More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
VIQU IT Recruitment
1stLineSupport –Hybrid - London VIQU have been approached by a customer requiring a 1stLineSupport contractor to provide support with everyday IT support such as dealing with 1stline user issues/tickets. The successful 1stLineSupport … within a MAC environment and will be committed to delivering excellent customer service. The role: This role will involve supporting face to face users within the office with 1stline issues, as well as handling 1stLine tickets coming onto the helpdesk. This role involves working with management and senior staff members as … the end user, so communication skills and a focus on customer service is paramount. Key skills & responsibilities for the FirstLineSupport: 1stLine//Customer Support – in a MAC environment: Jira Slack Zoom Google JAMF Triaging tickets and escalating to relevant teams where necessary Supporting face to face IT More ❯
Farnham, Surrey, United Kingdom Hybrid/Remote Options
ECS Resource Group Ltd
1stLine IT SupportEngineer Salary: £26,000 - £30,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1stLine IT … SupportEngineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO … ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-lineMore ❯
