integration, ITSM process optimization, and the overall alignment with organizational objectives. This is a unique opportunity to shape the future of our IT operations by spearheading the implementation of
AIOps-led IT management practices. You will provide technical leadership, define architectural standards, and guide cross-functional teams to deliver a unified, intelligent, and highly automated IT operational environment. This role … time and part time applicants, as well as flexible working arrangements. Key Accountabilities Transformation Leadership - Lead the architectural design and strategic direction for the IT management transformation, focusing on
AIOps and platform consolidation Technical Leadership - Lead the architectural design and implementation of scalable ITSM solutions on the ServiceNow platform ServiceNow Architecture - Design, develop, and oversee the implementation of robust, scalable … and secure ITSM solutions within ServiceNow, ensuring alignment with enterprise architecture principles and best practices
AIOps Implementation - Design and deploy
AIOps-driven capabilities within ServiceNow, utilizing machine learning and automation to improve incident management, predictive analytics, and operational efficiency Solution Design & Road mapping - Create detailed architectural designs, technical specifications, and roadmaps for ITSM modules (Incident, Problem, Change, Request, CMDB, Event
More ❯
