6 of 6 Remote/Hybrid Case Management Jobs in the South East

solution design through to build, testing, deployment and ongoing optimisation. Essential Skills & Experience: * Minimum 2-5 years' experience designing, developing, configuring and delivering legal case management solutions. * Strong experience with Clio Operate (formerly ShareDo) * Experience developing and implementing workflow-driven business solutions. * Strong understanding of legal services, case management processes and law firm operations. * Experience working with integrations with other legal applications * Knowledge of APIs, data mappings, integration triggers and system dependencies. * Interest in AI, automation and the application of emerging technologies within legal workflows * Strong analytical, troubleshooting and problem-solving skills. * Excellent stakeholder management ...

preference. A key part of the engagement will be delivering a prioritised transformation roadmap, mobilising high-value quick wins, and providing a robust business case for future investment. Key Responsibilities Analyse customer service operations and performance data to establish a credible baseline. Review customer journeys, case management … Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni ...

turn ambitious plans into measurable results. What Open Age offers - 26 days’ annual leave, plus bank holidays (plus 3 days over Christmas at management discretion) - Hybrid working, with at least three days per week at an Open Age centre - Pension contributions, including a 3% employer contribution - Training and development … role Reporting to the Chief Executive Officer, this pivotal role will work closely with the Senior Head of Service Delivery and wider Senior Management Team. You will lead transformation and digital projects, including the continued development of our website, CRM and impact-reporting systems. You will also help shape ...

Directors, CPOs and senior People leaders, you’ll identify organisational change and ER challenges early – from restructures and redundancy programmes to policy change, complex case management and ER transformation. You’ll combine credible ER expertise, customer data and commercial judgement to identify problems, shape solutions and demonstrate measurable … partnerships and account growth. You’ll Likely Bring • 5+ years’ experience within Employee Relations, HR or People Advisory, ideally combined with Customer Success, Account Management or another B2B SaaS/Professional Services client-facing role. • CIPD Level 5+ or equivalent with credible ER advisory experience. • Strong UK employment ...

limited to; Documentation, Video Guides, 1-2-1’s, Group Training etc. Responsible for the administration and creation of learning materials in the Learning Management System (LMS). This role is working Monday to Friday - 5 hours per day, hours to suit right person. As the IT Trainer … including but not limited to: Microsoft Office 365 (Word, Outlook, Excel, PowerPoint) Microsoft Teams (including Teams Telephony) Digital Dictation (desirable but not a necessity) Case Management Systems (desirable but not a necessity) General applications such as Adobe, Web Browsers, Snipping Tool The job role will involve - Providing ...

reports in their ongoing development**Tools & Technologies:*** **Proficient knowledge of at least on agile methodology (e.g. Scrum, Kanban, SAFe)*** Familiar with backlog and test case management in a system of record such as Jira or Octane* Excellent knowledge using declarative Gherkin to capture business rules, run as automated ...