Bracknell, England, United Kingdom Hybrid / WFH Options
Anson McCade
to recruitment activities and team structure planning Participating in Change Management and acting as a member of the ChangeAdvisoryBoard (CAB) Monitoring KPIs and SLAs to ensure service desk efficiency What You Need: Demonstrable experience in performance management and team leadership (ideally 5+ direct reports) Strong understanding of IT infrastructure, especially More ❯
Bracknell, England, United Kingdom Hybrid / WFH Options
Anson McCade
Collaborate with software delivery teams on deployments and technical coordination. Identify opportunities for workflow automation using ITSM tools. Participate in ChangeAdvisoryBoard (CAB) meetings and contribute to change and release management. What You’ll Bring To be successful as Technical Team Manager , you should have: SC clearance (or eligible to start More ❯
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in ChangeAdvisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management reports, and participate in recruitment and staff development Key More ❯