2 of 2 Remote ConnectWise Jobs in the South East

desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent customer service via phone … email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player mindset with a willingness to share More ❯

a varied pipeline of hardware, professional services, and supplier projects. Deliver projects on time and within budget, maintaining consistent profit margins. Build and implement repeatable project delivery frameworks within ConnectWise . Create structured handovers between Sales ? Projects ? Service. Develop governance, reporting, and resource planning models. Collaborate with Account Managers to identify and scope new project opportunities. Produce proposals and Statements … to quarterly and annual strategy sessions. What Success Looks Like Consistent project profitability. Standardised, reportable delivery processes. High client satisfaction and repeat business. Effective use of tools such as ConnectWise, BrightGauge, Rewst, and Hudu . What You Bring Essential: Proven IT project management experience within an MSP or IT services company. Strong technical grounding across Microsoft 365, Azure, networking, security More ❯