2 of 2 Remote Escalation Management Jobs in the South East

you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of … requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS … handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are More ❯

Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the … and relationships required to deliver service availability. Create a high performing, service-led organisation. Ensure and manage service providers in adherence to the incident management service outlined in the contract and relevant Service Operations Manuals (SOM's). Manage Supplier led Emergency Site Restoration, Dead Sites process and Incident … are recorded accurately in terms of event durations and impacts. Manage cases where mediation is required to ensure correct ownership of tickets. Be an escalation point for jeopardy management where a resolving agency wrest within MBNL. What we are looking for: Technical understanding of Mobile Telecommunications networks and More ❯