Temporary HelpdeskAnalyst sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, the company is driven by its commitment to making education a great industry to work in. This is a temporary contract, initially for 1 month. The Role: Working within the Information Systems department and … reporting to the Helpdesk Manager, as a HelpdeskAnalyst you will be responsible for providing frontline technical support to all company system users. Your duties will include: Provide effective frontline technical support and advice to system users Diagnose and troubleshoot support issues to resolution, or escalate as appropriate, ensuring that key steps are recorded in the helpdesk. To … step by step documentation on processes, user guides relating to key areas of work and contribute to the maintenance of the helpdesk database and solutions library The successful HelpdeskAnalyst will demonstrate: Degree or further education Well-developed experience in a similar environment in an IT Support role MCP MCSE or equivalent experience (desirable) A good working knowledge More ❯
Helpdesk Support Analyst Location: Camberley Salary: £28,000 £32,000 Hours: Permanent, 37 hrs/week, Monday to Friday Our client … is an award-winning provider of Cloud Solutions, who specialise in IT Managed Services, Cyber Security, Cloud solutions, and Data & AI to businesses. They are looking for a HelpdeskAnalyst to be the first point of contact for our clients. Youll play a key role in keeping IT systems running smoothly, proactively identifying and resolving incidents, and ensuring … that clients get the support they needquickly and professionally. Youll also help maintain and monitor systems, contributing to continuous service improvement. What Youll Do Respond to calls, emails, and tickets with friendly, empathetic support. Resolve technical incidents efficiently, escalating only when necessary. Liaise with partners and suppliers for rapid resolution. Follow ITIL processes and maintain service excellence. Keep clear More ❯
My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office. The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal More ❯
My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office. The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal More ❯
london (city of london), south east england, united kingdom
Mondrian Alpha
My client, a market leading, global, multi-billion dollar AUM hedge fund, are looking to hire an Desktop Support Engineer in their London office. The successful individual will be responsible for supporting Portfolio Managers, Traders and End Users. The ideal More ❯