3 of 3 Remote/Hybrid ISO/IEC 20000 Jobs in the South East

familiarity with ISO 20000 or equivalent IT Service Management standards Desirable domain experience: Transport and mobility systems, particularly ticketing / Revenue Collection Systems (EMV contactless, Oyster or equivalent fare systems), large public-sector or safety-critical environments, complex systems integration and third‐party interface testing … Accreditation and compliance-driven programmes (e.g. PCI, security, regulatory) Benefits Holidays: 25 days per annum + 8 days bank holidays (options to buy / sell days) Pension - 4% employee and 4% employer Private medical insurance (including dental & optical) Life assurance Income protection Cycle to work scheme Employee assistance programs ...

Grade / Salary: Grade E: £50,000 to £60,000 depending upon experience Location: Hybrid – Home and on-site Milton Keynes. Typically, 1-2 days a week on-site Contract type: Permanent Travel: To client sites – mainly Milton Keynes Hours: 37 hours per week Reporting to: Head of Quality … citizens’ diverse needs based on an up-to-date knowledge of needs, issues and relevant good practice. Ensures relevant issues relating to their activity / policy area are effectively fed into strategy and big picture considerations. Adopt a government-wide perspective to ensure alignment of activity and policy. Bring ...

optimise performance and maintain profitability. Champion customer success by ensuring services align with client expectations and deliver tangible business value. Maintain compliance with ISO, CE+, and GDPR standards, embedding best practice across all service operations. Mentor, coach, and develop leadership capability within the customer experience and support functions ...