Croydon, Surrey, South East, United Kingdom Hybrid / WFH Options
PPF (Pension Protection Fund)
Lead Performance Analyst Croydon office location with Hybrid working £55,000 to £60,000 per annum plus Civil Service Pension Contract Type: Permanent Position type: Full Time Were the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these … impact on peoples lives, so we strive to do it well, with integrity and their future in mind. We are looking for a Lead Performance Analyst to join the team and be responsible for developing the performance frameworks (KPIs, goals, user needs and benefits) and analysis against the … the framework and wider appetites, ensuring that our members are at the heart of everything they do. This position forms part of a wider Performance Improvement team that helps support and identify opportunities that improve the products and services that the PPF provides to its members, and measure and More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Janus Henderson Investors
collaboration, and innovation. Relationship Management: Cultivate strong relationships with key vendors, acting as a point of contact and fostering collaboration to drive mutual success. Performance Monitoring and Improvement: track performance metrics, monitor vendor performance, and implement continuous improvement initiatives to enhance efficiency, quality, and innovation. Risk Management … Third Party Administrators in relation to: Transfer Agency Services Middle Office and Custody Services Fund Administration - NAV production, Financial Reporting and Fund Tax Services PerformanceMeasurement and Client Reporting Information Technology Maintain the TPA Due Diligence framework, including but not limited to: Maintain a suitable TPA Meeting Matrix … service level descriptions are in place Assist in the maintenance of internal and TPA risk and controls monitoring: Produce monthly MI reporting on TPA performance Lead meetings with operational team heads to review root cause, corrective and preventative measures relating to incidents Carry out additional duties as assigned What More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Perfect Moment
answered appropriately within SLAs. · Wider reporting to the business on Perfect Moment customer sentiment and experience. · Project work to enhance user experience and KPI measurement on success. Team Management & Cross-functional Collaboration · Lead and mentor the eCommerce team, including eCommerce Manager, eCommerce Executive & Customer Service Assistant · Work closely with … team and collaborating cross-functionally with marketing, IT, and logistics teams. · Data-driven approach with proficiency in GA4, A/B testing, and other performancemeasurement tools. · Strong leadership, communication, and project management skills. Preferred Skills : · Experience with international eCommerce strategies and global market expansion. (Experience with Global More ❯