Customer Success & Onsite Services Manager
- Location
- Dartford, England, United Kingdom
aspect of the role is analysing customer AV estate performance data to identify opportunities for system optimisation, lifecycle planning, technology refreshes, and preventative maintenance initiatives that improve uptime, reduce downtime, and maximise return on ... Key Responsibilities Customer Success & Account Management Act as key point of contact … Develop recommendations for upgrades, refreshes, replacements, and optimisation initiatives. Create lifecycle roadmaps and data‐driven proposals that improve service availability and operational performance. Support preventative maintenance strategies that maximise uptime and reduce downtime. Contract & Commercial Management Manage the full lifecycle of service contracts. Lead contract renewals, repricing ...