Redhill, Surrey, England, United Kingdom Hybrid / WFH Options
Travelers Insurance Co. Ltd
business needs. Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results. Determine and resolve of technological problems. Identify and tackle infrastructure root causes using the RootCauseAnalysis (RCA) process. Remediate and improve resiliency of faulting systems. Improve troubleshooting documentation with the Incident Response Team. Provide input to … with Information Technology Infrastructure Library processes and event management. Excellent communication skills with the ability to translate technical concepts into relevant business terms. Demonstrated independently research, analyze and pinpoint rootcause of significant system outages in pressure situations and provides recommendations and can understand what corrective actions are necessary to resolve and restore services to critical business systems. … to ensure timely completion. Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies. Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web More ❯
Redhill, Surrey, England, United Kingdom Hybrid / WFH Options
Travelers Insurance Co. Ltd
business needs. Build, leverage, and maintain effective alliances across technical and business communities to achieve efficient and effective results. Determine and resolve of technological problems. Identify and tackle infrastructure root causes using the RootCauseAnalysis (RCA) process. Remediate and improve resiliency of faulting systems. Improve troubleshooting documentation with the Incident Response Team. Provide input to … with Information Technology Infrastructure Library processes and event management. Excellent communication skills with the ability to translate technical concepts into relevant business terms. Demonstrated independently research, analyze and pinpoint rootcause of significant system outages in pressure situations and provides recommendations and can understand what corrective actions are necessary to resolve and restore services to critical business systems. … to ensure timely completion. Exemplify the ability to provide critical system support and service across Middleware technologies including Application and Web servers, SSO technologies, Automation tools, scripting, monitoring and analysis tools, and/or network technologies. Strong technical aptitude with the ability and initiative to quickly learn new infrastructure technologies and deploy new concepts and technologies (i.e. Amazon Web More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Advanced Resource Managers Limited
to seamlessly access their data across multiple platforms. The ideal candidate will have excellent communication skills, an advanced understanding of Starburst & Dell Data Lakehouse, and proficiency with troubleshooting and rootcause analysis. Responsibilities: Deploy and manage Starburst Enterprise/Galaxy and Dell Data Lakehouse installations, overseeing environment setup, configuration, maintenance, upgrades, and ensuring optimal performance. Configure various server … controls for data access, ensure compliance with data regulations, and manage potential vulnerabilities. Coordinate with various support partners and vendor teams. Troubleshoot and investigate server related issues and provide rootcauseanalysis for incidents. Perform daily server administration and monitoring, and leverage automation (such as Ansible) for efficient maintenance. Plan and execute disaster recovery testing. Create documentation More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AJ Bell
up to date. Monitoring of production environment (Windows, Linux and IBM System I). Log and manage issues with 3rd parties, ensuring service levels and user updates are maintained. Rootcauseanalysis – identifying underlying root causes for recurring issues. Supporting project work as agreed with the Application Support Manager. Varied involvement in projects and initiatives relating More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Michael Page Technology
application, API, and infrastructure issues across multiple environments (mainly on Azure). Collaborate with development, DevOps, and product teams to resolve complex technical issues. Manage incident response and provide rootcauseanalysis (RCA) for platform outages. Automate repetitive support tasks using scripting (Python, Bash, PowerShell). Maintain documentation of processes, troubleshooting steps, and known issues. Ensure adherence More ❯
Incident Responder, you'll be the escalation point for L1 and L2 SOC Analysts, taking ownership of security incidents from investigation through to containment and remediation. You'll drive rootcauseanalysis, ensure runbooks and playbooks are followed, and directly engage with clients and delivery managers to provide expert guidance on incident handling. This is a hands … intelligence, and collaboration with stakeholders. You'll also support service improvement, tool optimisation, and the development of new SOC capabilities. Key Responsibilities Lead investigations into escalated incidents, providing detailed analysis and containment strategies. Perform malware analysis, reverse engineering, and develop detection signatures. Integrate threat intelligence into SOC operations, staying ahead of emerging attack techniques. Manage and optimise SIEM … enhancements Skills & Experience Strong background in incident response, SOC operations, and security investigations. Hands-on expertise with SIEM tools (Splunk, QRadar, Microsoft Sentinel). Deep understanding of network traffic analysis, vulnerability management, and penetration testing. Knowledge of DFIR principles, malware reverse engineering, and digital forensics. Familiarity with ITIL processes (Incident, Problem, Change). Experience with cloud platforms (AWS and More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Talent Locker
incidents and investigations Reviewing, tuning and enhancing detection rules, alerts and playbooks in SIEM/SOAR tools Providing mentorship and technical guidance to SOC analysts Driving post-incident reviews, rootcauseanalysis and continuous improvement Conducting proactive threat hunting and supporting compliance/audit requirements Collaborating with wider IT/security teams to improve detection and response … capability What you'll bring 3+ years' experience in a SOC or security operations role Strong knowledge of incident detection, response and threat analysis Hands-on experience with SIEM, SOAR and endpoint detection tools Excellent problem-solving, analytical and communication skills A degree in a relevant subject or equivalent experience Relevant certifications such as GCIA, GCIH, CEH or CompTIA More ❯
Woking, Surrey, United Kingdom Hybrid / WFH Options
Arrow McLaren IndyCar
be key, by using data, analytics, and machine learning to deliver world championship reliability tools. Role Dimensions The Software & Data Science group in McLaren F1 is responsible for the analysis, design, and delivery of software tools and methodologies which improve the team and car's performance. We are a cross-functional group, bringing together data science, machine learning, software … engineering, and DevOps to deliver performance focused platforms and solutions. In reliability engineering, you will understand issue tracking and management, rootcauseanalysis, integrating with other systems through API's, and will have experience in building complex user interfaces that can present and manage large amounts of data. As a Senior Specialist, Software Engineer, your role will … combine elements of technical leadership, agile/lean project delivery, and stakeholder management. You'll be involved in all stages of the development life cycle from initial analysis through deployment, monitoring, and support. You will own systems architecture for the software you deliver, integrating with the wider McLaren F1 racing platform, and will balance the requirements of reliability engineering More ❯
Woking, Surrey, United Kingdom Hybrid / WFH Options
Arrow McLaren IndyCar
be key, by using data, analytics, and machine learning to deliver world championship reliability tools. Role Dimensions: The Software & Data Science group in McLaren F1 is responsible for the analysis, design, and delivery of software tools and methodologies which improve the team and car's performance. We are a cross-functional group, bringing together data science, machine learning, software … engineering, and DevOps to deliver performance focused platforms and solutions. In reliability engineering, you will understand issue tracking and management, rootcauseanalysis, integrating with other systems through API's, and will have experience in building complex user interfaces that can present and manage large amounts of data. As a Senior Specialist Software Engineer, your role will … combine elements of technical leadership, agile/lean project delivery, and stakeholder management. You'll be involved in all stages of the development life cycle from initial analysis through deployment, monitoring, and support. You will own systems architecture for the software you deliver, integrating with the wider McLaren F1 racing platform, and will balance the requirements of reliability engineering More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Computappoint
fast query performance Secure by Design : Implement bulletproof security frameworks and ensure rock-solid compliance across all data touchpoints Problem Solver : Dive deep into complex technical challenges, providing expert rootcauseanalysis and innovative solutions Knowledge Sharer : Develop comprehensive documentation and mentor teams on advanced data engineering best practices What Makes You Perfect for This Role Essential More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Triad
Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct rootcauseanalysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
Triad
Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct rootcauseanalysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯
london, south east england, united kingdom Hybrid / WFH Options
Version 1
Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through rootcauseanalysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Version 1
Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through rootcauseanalysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
to the CSOC Manager. What will I be doing? Maintain the integrity and security of Cyber Security systems and networks. Support Cyber Security initiatives through both predictive and reactive analysis, articulating emerging trends to leadership and staff. Use data collected from Cyber Defence tools firewalls, IDS, network traffic, UEBA (User Entity Behaviour Analysis), Security Orchestration and Automated Response … to work with a SIEM. Experience and knowledge of SIEM tools, Cyber Security Incident Response, Vulnerability Management and Cyber Threat Intelligence. Experience of investigating Cyber Security incidents and supporting rootcauseanalysis or can demonstrate transferable skills and acumen to learn and excel at it. Understanding of the Confidentiality, Integrity, and Availability (CIA) triad. Understanding of current More ❯
milton keynes, south east england, united kingdom Hybrid / WFH Options
Bechtle UK
o Collaborate with the wider Operations Centre team to deliver exceptional customer experiences. Problem-Solving and Process Improvement (15%) Proactively identify and resolve service-related issues by conducting thorough rootcauseanalysis and implementing long-term solutions. Collaborate with cross-functional teams to streamline workflows and introduce process enhancements that improve service efficiency and responsiveness under pressure. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Larbey Evans
system health and performance; initiate health checks and proactively remediate issues Respond to and resolve incidents and service requests in line with SLAs Provide break/fix troubleshooting and rootcauseanalysis across supported systems Collaborate with infrastructure teams to support system scalability and optimization Facilitate alignment between delivery teams and Information Security, Infrastructure Partner with stakeholders More ❯
New Milton, Hampshire, United Kingdom Hybrid / WFH Options
Appello Careline Limited
reports on service health. Maintain effective alerting and escalation processes. Service Stability & Outage Mitigation Act as escalation point for major incidents. Coordinate cross-functional responses to service issues. Drive rootcauseanalysis and preventative actions. Service Level Management Define and manage SLAs and OLAs. Monitor performance and lead service reviews. Identify and implement service improvements. Availability Management More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
Carnival Corporation & plc
to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and rootcauseanalysis This role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 12 months. We offer More ❯
Windsor, Berkshire, England, United Kingdom Hybrid / WFH Options
Job Box Recruitment Limited
3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct rootcauseanalysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications and services. Develop and maintain monitoring and … of IT experience, with extensive hands-on exposure to application support and related technologies. Strong background in 2nd and 3rd line support within complex enterprise environments. Proficient in troubleshooting, analysis, and problem resolution. Experience with monitoring tools (e.g. SolarWinds , Azure Application Insights ). Excellent stakeholder management and communication skills. Knowledge of ITIL service management processes . Ability to work More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Talent Locker
make a lasting impact. What you'll be doing Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders Driving structured post-incident reviews, rootcauseanalysis and tracking actions to completion Managing and chairing Change Advisory Boards in line with ITIL processes Ensuring risk and impact assessments are completed, approvals secured More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
BP Energy
findings, and providing recommendations for improvements. Verifying testing results of external testing providers Collaboration with businesses, product specialists, software engineering, local operations and certification Supporting continuous improvement process including rootcauseanalysis, identification of corrective actions, validation and prevent recurrence Staying updated with the latest advancements in EV charging technology, testing methodologies, and safety standards What you More ❯
high wycombe, south east england, united kingdom Hybrid / WFH Options
BP Energy
findings, and providing recommendations for improvements. Verifying testing results of external testing providers Collaboration with businesses, product specialists, software engineering, local operations and certification Supporting continuous improvement process including rootcauseanalysis, identification of corrective actions, validation and prevent recurrence Staying updated with the latest advancements in EV charging technology, testing methodologies, and safety standards What you More ❯
Biggin Hill, Kent, United Kingdom Hybrid / WFH Options
Fortune Brands Innovations
Practices: Champion Six Sigma, PFMEA, and Control Plan methodologies in manufacturing environments. Strengthen Non-Conformance Management: Design and enhance processes for issue handling with a customer-first mindset. Facilitate RootCauseAnalysis: Lead structured problem-solving using A3 and 8D tools to deliver sustainable corrective actions. Lead CAPA Execution: Coordinate regional CAPA processes, ensuring timely resolution and More ❯
london, south east england, united kingdom Hybrid / WFH Options
Hera
within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct rootcauseanalysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯