21 of 21 Remote/Hybrid SLA Jobs in the South East

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

Experience with ITSM and tools such as ServiceNow, JIRA, Agile and Scrum CAB experience Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Training review and recommendations Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing actions and standing ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

practices Monitor and optimise the performance of collaboration tools to ensure high availability and proactively addressing potential issues Resolution of incidents and requests within SLA Support of Major Incidents Develop Automation to streamline processes, drive efficiencies and enable shift-left strategies. Create, update and maintain high quality technical documentation ...

methods Detailed knowledge of project forecasting and the ability to leverage the project forecast auto generation Extensive knowledge and understanding of Sub Ledger Accounting (SLA) for Projects and Project transactions sources from subledgers (eg Purchasing, Payables and Inventory). Experience of the Oracle Fusion RBAC model for Projects Ability ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

configuration, workflows, role-based security, and financial reporting tools (OTBI, Smart View, FRS, BI Publisher). Familiarity with chart of accounts design, subledger accounting (SLA), and intercompany processes. Excellent communication and stakeholder engagement skills. Highly Desirable: Oracle ERP Cloud certifications (e.g., Oracle Financials Cloud Implementation Specialist). Experience with integration ...

requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

control support, payment chasing, and coordination with finance/accounting systems. First-line customer support: enquiries, ticket logging, engineer scheduling, and issue escalation. Contract, SLA, database, and compliance (including GDPR) management. What we are looking for: Previously worked as a IT Sales & Operations Administrator, IT Sales Administrator, IT Operations Administrator ...

contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using … phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience ...