18 of 18 Remote/Hybrid SLA Jobs in the South East

Microsoft Azure DevOps Artifacts, Microsoft Azure DevOps Boards, Negotiation, Problem Solving, Procurement, Risk Management, Secure Software Development Lifecycle, Security by Design, Service Level Agreement (SLA), Simplifying Complex Information, SLA Compliance, SLA Management {+ 7 more ...

Directory, DNS, DHCP, permissions and Group Policy Supporting Microsoft 365, including Exchange, Teams, OneDrive, SharePoint and Entra ID Network and server troubleshooting Working on SLA-based technical support calls Writing and updating user and system documentation Remote project work undertaken by the Helpdesk Attending client sites as required to complete ...

assignments, and access modifications across Microsoft tools. Technical Troubleshooting: Remotely diagnosing faults across Windows operating systems, desktop applications, hardware peripherals, and core networking protocols. SLA Compliance: Proactively managing individual queues to ensure all client requests meet target response and resolution times. Maintaining a high level of customer service when responding ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

also includes deploying application updates, patches and hotfixes. Availability Management - oversee the hosting and platform service to ensure compliance with our availability and performance SLA commitments. This will include ensuring event logs, error logs and alerts are proactively monitored and responded to mitigate the risk of a service issue. ...

liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings to monitor customer satisfaction, service quality and SLA performance Identify and resolve supplier service gaps, risks, compliance issues and performance concerns Support budget management, cost-saving initiatives and continuous improvement across the IT supplier ...

time is planned, used and recorded, and that skills gaps across the team are identified and addressed. Produce weekly operational reporting covering ticket volumes, SLA performance, backlog, project status and capacity, and monthly reporting on utilisation, chargeable time and cost of delivery. Oversee the day-to-day financial operations ...

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...

Oracle Fusion consultants in a UK remote/hybrid setup. This role demands 5+ years in service delivery for enterprise systems, strong ITIL, SLA management, and the ability to lead incidents, changes and quarterly release cycles end‐to‐end. #J-18808-Ljbffr ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

senior stakeholders within vendors to triage, escalate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA'sLead technical quarterly business reviews for strategic ITAM vendors providing constructive feedbackBe at the forefront of new product technology/service offerings through vendor training ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

Security Analyst – 2nd Line (Service Desk) This role requires you to be in the Reading Office three days a week and work from home for two days a week, although you will be required to ...

3rd Line Network Engineer Location: Farnborough Clearance - High DV 'Developed Vetting UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. ...

resolution Monitor service credits, penalties, and commercial alignment Reporting & Service Insight Deliver and continuously improve service reporting and dashboards, including: Incident and request trends SLA performance Demand patterns Escalations and root cause themes Provide actionable insight and recommendations to senior leadership Ensure reporting drives decision-making and service optimisation Operational … looking for: Proven experience in Service Delivery Management (ITIL-aligned environment) Strong experience managing third-party suppliers and contracts Demonstrable experience in: SLA/KPI management Service reporting and governance Incident and escalation management Strong stakeholder management at operational and executive level What we can offer you: Proven track record ...