17 of 17 Remote/Hybrid SLA Jobs in the South East

work independently in a remote environment Team collaboration and stakeholder management Problem-solving mindset Commitment to continuous improvement How Success Is Measured Achievement of SLA and service targets First-time fix rate Incident resolution times Customer satisfaction scores Printer and print service availability Accuracy of documentation and ticket updates Working ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office ...

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA's Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota ...

attitude Identify solutions and preventative measures to improve the customer’s experience Ensure all cases are progressed in line with Klipboard SLA’s. Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities. Be curious to change, evolve and develop in ways that ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

root cause analysis, and service improvement initiatives. Commercial and Supplier Management Ensure suppliers meet contractual service obligations and operational performance standards. Monitor and validate SLA performance reporting and associated service metrics. Support the management of service credits and contractual remedies where service levels are not achieved. Work closely with Commercial … continuous improvement. Requirements Experience managing service delivery or service management activities within technology or digital environments. Strong understanding of operational governance, incident management, SLA management, and supplier oversight. Experience managing third-party service providers and holding suppliers accountable for operational performance. Experience working within operational support environments covering incident, problem ...

Our client is a growing UK Software product company providing workforce management software to 100’s of customers across the UK. They're investing in the maturity of their support function and are looking for ...

support. This role will report into the IT Service Desk Manager and will provide operational oversight across ticket queues, phone call activity, time logging, SLA performance and service trends, ensuring information is reviewed and reported clearly to support service improvement. Having worked within an MSP environment previously you will … general Customer Service handling relationships & CRM systems Passion to develop and learn industry best practice, such as ITIL service strategy • Able to interpret ticket, SLA, call and time logging data, identify trends, and present clear findings • Enthusiasm for furthering career in technical support and delivery • Ability to communicate ...

compliance teams to safeguard sensitive customer data, retail payment transactions, and intellectual property across all interconnected digital and physical retail points. 3. Vendor Governance & SLA Management Strategic Vendor Relationship Management: Act as the primary technical manager for external software vendors, development agencies, and systems integration partners. SLA Formulation & Enforcement: Author ...

platforms (Android/iOS) to leverage all knowledgebase articles and individual expertise to resolve mobile incidents quickly • Manage and resolve mobile service requests within SLA — e.g. SIM swaps, cease/replace, account amendments, and tariff changes • To work all tariff changes, Bolt-Ons and mobile alerts thorough and effectively using … utilisation and spend • To effectively plan and have oversight of the various requests within the team’s ownership, to execute the mobile requests within SLA • Ensuring you are kept up to date on all suppliers’ portals, identifying any issues that are present or may arise, effectively communicating with all suppliers ...

scale engineering environment. The platform processes over 32 million requests every day , operates across 5 global deployment nodes and runs against a 99.95% availability SLA . The challenge is not simply building new infrastructure. You will be helping evolve an established, business-critical SaaS platform where reliability, scalability and maintaining … evolve a large-scale, globally deployed SaaS platform • Build, operate and improve Azure Kubernetes environments • Ensure the platform continues to meet its 99.95% availability SLA • Improve scalability, resilience and operational reliability • Automate infrastructure and platform changes through Terraform • Improve deployment processes and reduce the risk of downtime • Troubleshoot platform, networking ...