22 of 22 Remote/Hybrid SLA Jobs in the South East

appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work both independently and collaboratively to achieve individual and team KPIs. Ensure incidents and service requests are resolved within agreed ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

incident management process, ensuring users are informed of the progress of their requests. Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process. Work individually and as a team to ensure that all individual and team KPIs ...

root cause analysis and taking steps to mitigate the threat. Take immediate action on potential and identified cyber security incidents in accordance with agreed SLA's and KPI's. Proactively research emerging threats and vulnerabilities to find and address potential weaknesses before they are exploited. Identify potential weaknesses in systems ...

technical issues efficiently Support and administer MS SQL databases and C# .NET applications Work with incident ticketing systems and knowledge base platforms to meet SLA targets Collaborate with development, infrastructure, and business teams Ensure adherence to IT security principles and best practices Essential Skills & Experience Bachelor’s degree in Information ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

quotes for equipment and services You’ll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance. What we’re looking for 3+ years’ experience within an MSP or ISP environment Strong knowledge of Windows Server, Active Directory, DNS, DHCP & Group ...

MySQL, etc.) and web technologies (HTML, CSS, JavaScript). • Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA’s • Excellent analytical and problem-solving skills, with a keen attention to detail. • Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse ...

escalation point for enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager with good knowledge ...

workload management) Strong experience managing and optimising SQL Server environments Experience implementing and supporting cloud-based data platforms in Microsoft Azure Experience working within SLA-driven environments with structured incident, change, and problem management Understanding of capacity planning, performance tuning, and operational monitoring Ability to work across both legacy ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

reports Identify and escalate risks; perform root cause analysis for tooling issues Provide Tier 1 support for supply chain tooling during business hours Ensure SLA adherence across all support tiers Create and maintain tooling manuals, workflows, and troubleshooting guides Tooling & Process Improvement Gather and document business requirements for system ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. … issues spanning all end-user-computing, infrastructure, business systems, telephony etc. * Support projects as required * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld * Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly * Receive and manage calls from internal ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with excellent knowledge of ITIL ...

Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership ...

Based - Winchester, SO23 8SR (hybrid working structure spending 50% of time in the office) Permanent Purpose As a member of the IT Service Centre team, this role provides first-line IT support to our internal ...

Your new company You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new role You will manage a team of technical specialists, ensure platform stability and ...

Technical Support Manager Our Benefits - 4-day workweek: Uniqodo has been one of the first companies in the UK to adopt a company-wide 4-day workweek without a salary reduction and without employees working ...