21 of 21 Remote/Hybrid SLA Jobs in the South East

documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis ...

appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work both independently and collaboratively to achieve individual and team KPIs. Ensure incidents and service requests are resolved within agreed ...

documentation as required. Supporting the delivery of face-to-face Maintainer and Administrator training on the NDH(D) capability. Analyse Monitoring service performance against SLA/OLA targets, including the analysis of Incident/Problem, Request and Change tickets and the creation of reports as required. Updating Maintenance Task Analysis ...

working with systems such as ticketing platforms, CRM tools, or workflow management systems Experience working to service levels, deadlines, or performance targets (for example SLA-based environments) Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and internal teams Excellent organisational skills with ...

SOPs and service documentation in Confluence. Support service improvements, value-stream optimisation and ISO 20000 compliance activities. Configure and maintain Jira Service Management queues, SLA metrics, reports, and simple automation rules. Implement continual service improvement (CSI) initiatives to enhance service efficiency and reliability with the outcome of progressing through ...

participation. Approve new Application/Service support models and challenge non-fit-for-purpose designs during Service Design. Govern Service Desk tooling, contractual components, SLA exceptions, and impacts of OpCo decentralisation. Act as primary escalation contact for complex incidents, GDPR-related issues, and global service impacts. Monitor performance, drive continuous ...

ITIL 4 Foundation. Experience of Project Management principles. Desirable: Prince 2 Practitioner qualification ITIL Release, Control & Validation qualification Performance Indicators Ensure Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant CC values & behaviours Costs minimized Keep skills ...

responsibilities Oversee BAU IT operations across multiple regions Coordinate with outsourced IT service providers and internal teams Support service reviews, vendor performance, and SLA tracking Monitor ticket trends, service quality, and recurring issues Help improve processes across onboarding, offboarding, access changes, and asset management Ensure structured processes are followed across ...

automation (PowerShell, Azure CLI, ARM/Bicep, Terraform, or similar). Experience with performance tuning, capacity planning, and resource optimization. Experience working in SLA-driven or incident-managed environments. Ability to work directly with end users of varying technical proficiency and translate technical issues into understandable terms. Experience leveraging ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

variety of technical issues * Assist in the implementation of software changes and updates in hosted and client environments * Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction * Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations ...

resolve support issues. Provide timely responses to customer queries. Maintain internal systems and documentation. Test software fixes and implement updates. Escalate issues according to SLA requirements. Contribute to knowledgebase articles and process improvements. Essential Skills Experience with Windows Client & Server operating systems . Experience working on a customer-focused support ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

excellence with a genuinely human approach. Duties will include: Leading and developing high-performing, engaged engineering teams Owning day-to-day service delivery and SLA performance Driving a consistent, reliable, and calm approach to incidents and escalations Championing customer experience and acting as a senior escalation point Embedding effective service ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...

financial crime operations, including CDD/EDD, transaction monitoring, sanctions screening, and SAR processes Proven experience governing third-party or outsourced operational delivery, including SLA management, governance frameworks, and performance monitoring Substantial experience with operational resilience programmes, including IBS identification, impact tolerance setting, or scenario testing Strategic capability balanced with ...

Troubleshoot SIP/Diameter call flows and perform RCA Support VoLTE/VoWiFi service delivery and optimization Handle L2/L3 incidents and ensure SLA adherence Lead upgrades, integrations, and new service rollouts Collaborate with RAN, Core, and vendor teams Required Skills Strong IMS architecture knowledge (SIP, Diameter, VoLTE call ...

excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service … phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle ...