Lewes, Sussex, United Kingdom Hybrid / WFH Options
Telent Technology Services Limited
IT ServiceDeliveryManager - Lewes, East Sussex/HYBRID working Telent are now looking for an IT ServiceDeliveryManager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a ServiceDelivery led environment, working with … a prestigious Emergency Services organisation. Hybrid/Agile Approach - The successful IT ServiceDeliveryManager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes/East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home … fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed ServiceMore ❯
Lewes, East Sussex, United Kingdom Hybrid / WFH Options
Telent Technology Services Limited
IT ServiceDeliveryManager - Lewes, East Sussex/HYBRID working Telent are now looking for an IT ServiceDeliveryManager to join the team due to an influx of work within the Network Services division. This is a fantastic opportunity to further your career within a ServiceDelivery led environment, working with … a prestigious Emergency Services organisation. Hybrid/Agile Approach - The successful IT ServiceDeliveryManager will operate in a hybrid fashion. You will be required to travel to various ADHOC site meetings across the Lewes/East Sussex region, travel to the Lewes office at least 1-2 days per month for workshops, and work from home … fast, inspiring colleagues, and making the entire organisation run smoother and better. Join us and help keep the nations critical networks connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed ServiceMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Picture More
IT ServiceDeliveryManager Global Law Firm – London Hybrid Working – 3 days office/2 days from home Are you an IT ServiceDeliveryManager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you … will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT ServiceDeliveryManager, you will be collaborating and working closely with the wider IT department and the business. … You will define strategy, implement processes and implement service improvement plans for the global servicedelivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you You will have previous experience as a More ❯
london, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
ServiceDeliveryManager (Anaplan Managed Service) Role Opportunity We are seeking an experienced ServiceDeliveryManager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Bedford Consulting
ServiceDeliveryManager (Anaplan Managed Service) Role Opportunity We are seeking an experienced ServiceDeliveryManager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless servicedelivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of … stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that servicedelivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Context Recruitment Limited
ServiceDeliveryManager - Data Centre Services Location: London (Hybrid - 3 days per week on site)Salary: Up to £65,000 per annum We're working in partnership with a prominent Data Centre Owner and Operator to recruit a Client Delivery Executive. This is a vital role responsible for ensuring day-to-day service excellence and … established business at the heart of the UK's digital infrastructure sector. This is a brilliant opportunity for someone with a background in order management, client relationship management, and servicedelivery - all forming part of the business-as-usual responsibilities that keep customers happy and services running seamlessly. Responsibilities: Act as the primary point of contact for clients … ensuring consistent and professional servicedelivery Manage the full lifecycle of client orders, from initiation through to completion Maintain strong, trusted relationships with enterprise customers Collaborate with internal teams to ensure SLAs are met and exceeded Proactively identify ways to enhance service quality and client experience Experience required: Experience in a ServiceDeliveryManagerMore ❯
Chelmsford, Essex, South East, United Kingdom Hybrid / WFH Options
Ingeus
ServiceDeliveryManager Location: Chelmsford (with travel to Southend as required) Hybrid Working: Minimum 3 days per week in the centre Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? Were seeking a ServiceDeliveryManager to lead a team of Functional Assessors and Site Coordinators in Chelmsford. Please note … key requirement of this role, based on business needs. Flexibility and willingness to support both sites are essential. What Youll Do Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets. Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance. Drive Performance: Implement action plans, monitor results … Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement. Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery. Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels. Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory More ❯
Role Summary The ServiceDeliveryManager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing ServiceDelivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯
hersham, south east england, united kingdom Hybrid / WFH Options
Zalaris
Role Summary The ServiceDeliveryManager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing ServiceDelivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯
guildford, south east england, united kingdom Hybrid / WFH Options
Zalaris
Role Summary The ServiceDeliveryManager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone … who has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing ServiceDelivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in … customer service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition More ❯
Wooburn Green, High Wycombe, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Costa Coffee
help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior ServiceDelivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior ServiceDelivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: the More ❯
