1 to 25 of 40 Remote/Hybrid Service Design Jobs in the South East

Service Design Consultant Department: Technical Operations Employment Type: Permanent Location: Multiple Locations Compensation: £50,000/year Description Service Design Consultant Location: Hybrid, from our Shoreham, Exeter, Birmingham or Manchester offices Salary: Up to £50,000 Introduction Focus Group is a £300m-revenue, 1,500-person … sized enterprise) customers. As we continue to expand our portfolio and make strategic acquisitions, we’re committed to setting new industry standards in managed service excellence and redefining what world‐class technical support means. As Service Design Consultant, you’ll support our Service Design Architect ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description We are looking for an experienced Senior Service Designer to work within a multidisciplinary team delivering complex digital services for a UK public sector client. You will lead service design activity across the service lifecycle, working from Discovery and Alpha through Beta and Live , depending on the assignment. You will help teams understand complex service landscapes, identify user and organisational needs, and design coherent end-to-end services across digital and non-digital channels. Working alongside ...

Service Designer GDS Service Design/User Research/Prototyping/Accessibility/GDS Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow £70,000 - £75,000 DOE + Training and Benefits Do you want your … work to change how people experience public services across the UK? This Service Designer role puts you at the heart of government digital delivery, from evaluating live services to shaping what gets built next. You'll join a growing Experience Design team within a large global technology consultancy ...

Service Design - ITIL - ServiceNow - government - 12 month contract - SC Clearance - Remote first with ad hoc onsite travel I have an immediate contract opportunity for an experienced Service Design Manager to join a busy Service Design & Transition team with our government client. The role will … candidates with active SC clearance will be preferred. What you'll focus on Designing and documenting new IT services that align with ITIL-based service management. Embedding service design principles and standards into projects from early stages through to transition. Ensuring every new or changed service ...

Service Management Architect - London - Hybrid Working Service Management Architect with excellent experience in service architecture, service design, and service transition is required by a leading law firm in central London. If you have experience in ITIL and TOGAF then this would be a bonus … essential This Service Management Architect role is a brand new position, to work in an immature architecture environment and bring it to the level needed. You will have huge scope in this role, so a great time to join. This role will start off as operational governance and progress ...

Service Designer | BPSS Eligible | Up to £470/day Inside IR35 | Worthing or Telford (Hybrid) Location: Worthing or Telford (2 days onsite per week) Rate: Up to £470 per day (Inside IR35) Contract Length: 6 months Clearance: BPSS eligible required We're looking for an experienced Service Designer … Working within a multidisciplinary team, you'll collaborate closely with user researchers, interaction designers, content designers, performance analysts, developers, policy specialists and stakeholders to design end-to-end services that deliver measurable outcomes for users and the organisation. What you'll be doing Leading service design activities ...

Senior Service Designer (SC Cleared) £450 per day (Outside IR35) | Hybrid Working | Active SC Clearance Required We're supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a multidisciplinary team delivering meaningful improvements to a high-volume citizen … complex end-to-end user journeys, helping to shape services that have a genuine impact on thousands of users. You'll work across interconnected service areas, collaborating with researchers, delivery teams and stakeholders to ensure a seamless and user-centred experience. The contract offers an initial term through ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer … leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will you be doing? Lead ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client … stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective, high ...

considering We’re excited to announce that we have a brand new office in Hove and we're looking for experienced Service Designers to start this new chapter with us. As a Service Designer, you will drive the design of complex, user-centred services for our prestigious … public sector client. This role will help create the conditions for teams to adopt and embed user-centred, iterative design approaches within a complex enterprise technology environment. You will also have the opportunity to work for other clients in government and the private sector. You will contribute ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Senior Service Designer | 12 Month Contract | Up to £629 per Day | Inside IR35 Senior Service Designer - GDS | Central Government | BPSS Eligible We're supporting a major Central Government programme seeking an experienced Senior Service Designer to join a high-profile digital transformation initiative. This is an excellent … opportunity to help design and deliver critical public services, working within multidisciplinary teams to create user-centred solutions that make a real difference. Role Details Position: Senior Service Designer Contract Length: 12 Months Rate: Up to £629 per day IR35 Status: Inside IR35 Location: Remote with occasional travel ...

Senior Product Designer Brighton, UK Product Design, UX Design, UI design, Service Design, Artificial Intelligence Last updated October 27, 2026 Conversations start at £65k p.a. Senior role, DOE. This is a hybrid role (Tuesdays & Fridays in the Brighton office). Applicants must be located … Product Designer to join ASquared. When we say senior, we mean someone with the experience, craft and judgement to take ownership of difficult product & design problems and move them forward. You’ll be comfortable with ambiguity, strategic by nature, confident with clients and able to make excellent, informed decisions ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … deliverables are aligned with contractual obligations, operational needs, Technical Authority expectations and assurance and acceptance requirements. Working across Technical Change, OSS, TTS, Reporting and service transition, the postholder will provide the link between TfL SMEs, operational teams, architects, service designers and delivery teams. Key Responsibilities Identify, analyse, document ...

Focus Group is hiring a Service Design Consultant to support Service Design Architects, Service Management and Pre‐sales in delivering standard and bespoke managed services. You will help bring designs to life, build co‐managed versions and assist their move into live operation. The role … blends pre‐sales scoping and tender work with hands-on design and handover, in a hybrid setup across multiple offices. Travel to customer sites may be required. #J-18808-Ljbffr ...

Inside IR35 Clearance: BPSS Required We're supporting a major public sector digital programme and are looking for an experienced Interaction Designer to help design intuitive, accessible and user-centred digital services. Working within a multidisciplinary agile team, you'll be responsible for designing effective user journeys, service … experiences that meet both user needs and organisational objectives. This role requires strong experience working within GDS environments , delivering services that meet Government Digital Service standards and assessment requirements. Essential Skills & Experience Proven experience as an Interaction Designer within digital transformation programmes Strong GDS experience , including designing services ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description As a Senior Interaction Designer, you will design how users interact with digital services—defining flows, behaviours, and interface patterns that enable intuitive, accessible experiences. Working as part of multidisciplinary teams … will translate user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards. You will play a key role in bridging design and engineering—ensuring that interactions are not only well designed, but also technically feasible ...

members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets … ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner works with SMEs, Technology, Design and Operations teams to understand requirements, challenge assumptions and translate business needs into delivery-ready solutions. Strong technical knowledge and confidence working with delivery teams ...

work as part of a product trio (with Product Manager and Business Product Owner) to design new digital platforms, services and solutions and to improve existing ones Own design workstreams from discovery through delivery and optimisation Collaborate with Product Managers, Business Product Owners and Technology to understand customer … problems, define opportunities and design and test effective solutions that balance user needs, business goals and technical constraints Maintain, manage and improve the ELT Design System Measure and report on the impact of delivered product features We operate a hybrid working policy that requires a minimum ...

digital services. Essential Skills & Experience Proven experience as a User Researcher within complex digital transformation programmes Strong understanding and application of GDS (Government Digital Service) standards and service assessments Experience planning, conducting and synthesising qualitative and quantitative user research Ability to communicate user needs effectively to multidisciplinary teams … senior stakeholders Experience creating actionable insights that directly influence service design and delivery BPSS clearance eligible (or currently held) Desirable Skills & Experience Previous experience within the NHS, Health, or wider Healthcare sector Experience working on high-volume citizen-facing services Familiarity with accessibility and inclusive design principles ...

needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team … experience of a wide range of qualitative and quantitative user research methods. Communicate and evangelise user needs to the team and wider stakeholders. Plan, design and conduct user research across all stages of the product and service lifecycle. Work with team members to design and facilitate workshops ...

shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services. You'll join a growing Experience Design team within a large global technology consultancy. … designers, developers and fellow researchers to plan high-impact research Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically What You'll Bring Proven GDS experience, with demonstrable ...

Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research, strategy and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. Our client is a team of proactive problem solvers, constantly ...

Outside IR35 | Remote with occasional travel | Active SC Clearance Required We're looking for an experienced User Researcher with strong GDS and User-Centred Design (UCD) expertise to join a high-performing delivery team. This role is ideal for someone who thrives on ownership, works proactively with minimal direction … valued. We need someone who understands when a rapid evidence-based approach is appropriate and when a deeper research engagement is required. Responsibilities Plan, design and deliver user research activities throughout the delivery lifecycle Generate actionable insights that influence service design and decision-making Work closely with ...