3 of 3 Remote Systems Support Jobs in the South East

and Sales team play a vital part in every visitor’s experience, handling thousands of calls and helping to sell over two million tickets each year. As Senior Ticketing Systems Support Officer, you’ll own the day-to-day administration of our ticketing platform, lead technical improvements and providing support for staff across all sites. Key Responsibilities … Deliver first and second-line technical support to Tessitura users, troubleshooting software, hardware and payment-device issues and reporting complex faults as needed. Oversee end-to-end configuration of ticketing products from individual visitor tickets to school and group sessions, ensuring on-sale deadlines are met and offerings are optimised for revenue and visitor experience. Lead the design, testing … and refinement of ticketing rules and supervise quality checks by the support team. Deliver user training and induction for team members. Produce sales and performance analyses, maintain marketing-ready databases, and drive continuous improvements through UAT and innovation projects. Working in a place where learning and development is the norm, you’ll have the opportunity to grow your skills. More ❯

starter who takes initiative, can manage your own workload, and likes to take full ownership of tasks? Are you looking to develop a career within IT as a System Support Engineer? If so, we have an exciting opportunity within our IT Operations team, reporting directly to the System Support Manager. You will be responsible for dealing with technical … support requests from all users within the business, liaising with other System Support Engineers and assisting with the maintenance and security of our network. You will work within our ticketing system triaging, troubleshooting and directing requests as required. What you’ll be doing: Providing 1st line support to help users solve technical issues with their computers, both … hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or More ❯

starter who takes initiative, can manage your own workload, and likes to take full ownership of tasks? Are you looking to develop a career within IT as a System Support Engineer? If so, we have an exciting opportunity within our IT Operations team, reporting directly to the System Support Manager. You will be responsible for dealing with technical … support requests from all users within the business, liaising with other System Support Engineers and assisting with the maintenance and security of our network. You will work within our ticketing system triaging, troubleshooting and directing requests as required. What you’ll be doing: Providing 1st line support to help users solve technical issues with their computers, both … hardware and software and ensuring support requests are handled in an effective and efficient manner Liaising directly with end users to resolve any problems, as directed by the System Support Manager to maximise user satisfaction with the resolution of incidents Working within a team to triage problems and either work on them directly, escalate to another Engineer, or More ❯