3 of 3 Remote/Hybrid Target Operating Model Jobs in the South East

long-term compliance, and delivery assurance. Rate : £700 p/day (inside IR35) Security Clearance - essential. Key Responsibilities Lead transition of a managed services model into a QDC-compliant operating and governance framework. Translate QDC/SSRO requirements into practical and achievable delivery changes. Define and manage programme … scope, milestones, risks, dependencies and success criteria. Support target operating model design across people, process, controls and approvals. Coordinate stakeholders across Finance, Commercial, Delivery, Security, Architecture and Operations. Establish programme governance, RAID, dependencies, decisions and assurance artefacts. Ensure outputs are traceable, defensible and audit-ready. Skills & Experience ...

supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent). Experience … operating in Agile delivery environments, supporting squads through sprints and releases. Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing. Professional Business Analysis certification desirable (BCS, IIBA, Agile BA). Location: Berkshire Hybrid: 1-2 days per week in the office/remainder days working from ...

Certification and accreditation from industry standard professional body in project management, (APM, PRINCE2 practitioner, PMI...). Strong leadership, negotiating and influencing skills. Extensive experience operating in both direct line management and matrix mgmt. environment with Snr Mgmt. and leadership stakeholders. Exceptional organisational skills. Excellent written, verbal and presentation skills. … Office software. Desirable Criteria: Experienced customer and business service focus and attention to detail, with demonstrable experience in business engagement and stakeholder management, TOM, Service design. Change Management Practitioner/Prosci practitioner. Experience of using and understanding Jira and confluence and Agile reporting. Understanding of public sector programmes, UK Welfare ...