2 of 2 Remote Technical Support Engineer Jobs in the South East

Technical Support/Controls Engineer - German Speaking £40,000 to £50,000 + Hybrid Working + Specialist training + Progression + Benefits Guildford, Surrey (Commutable from: Crawley, Reading, Basingstoke, London, Greater London) Are you a technical engineer, fluent in German & English, looking to work for a world leading company, in a customer focused role that … will see you using technical product knowledge and have the chance to travel abroad This is a fantastic opportunity to join an established company, where you will enjoy a varied and rewarding role with the chance to further progress within the business.The company are a leading manufacturer of instrumentation for a range of industries across Europe. You'll be … joining at an excellent time as they look to add a German speaking engineer to their European support team.In this role you will offer technical customer support for post equipment installation/commissioning. This will involve identifying issues and site visits to offer training, whilst also being involved in developing new product applications and opportunities.The role More ❯

repairs on time and on budget - Innovation – Embracing new ideas and technologies - Responsibility – Acting with accountability to people, customers, and the environment The Role The company is seeking a Technical Support Engineer to join its internal development team and provide application support for a custom-built business management system used daily by over 400 employees.This role … involves investigating, troubleshooting, and resolving issues while collaborating with developers, stakeholders, and users across the business. It's ideal for someone technically minded with strong customer support skills looking to grow within a small, impactful product team. Key Responsibilities - Monitor and respond to support requests and system alerts - Troubleshoot and resolve application issues; escalate when required - Maintain high … standards for response times and resolutions - Communicate effectively with non-technical users - Create and maintain SOPs and a support knowledge base - Identify opportunities to reduce support volumes and improve user experience - Test new application features and provide structured feedback - Produce user documentation and support internal training efforts - Log and prioritise bugs and feature requests - Learn and More ❯