Technical Support Specialist
reading, south east england, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Intec Select
Technical Support Analyst A leading software corporation is hiring a Technical Support Analyst to join a team of first-line support professionals who will work closely with the second-line and DeVops/Engineering teams to provide software investigation and incident resolution. To be successful … to-day 1st line application support. Responsible for monitoring of a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities Core skill set: A strong communicator, with proven experience in Service Desk More ❯
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