Customer Service Transformation Consultant
- Hiring Organisation
- Hays
- Location
- Oxfordshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
Customer Service Transformation Consultant (Contract) £400-£500pd 3-Month Contract Outside IR35 (Likely long-term extension following the initial roadmap) | WFH/Hybrid/Oxfordshire I Immediate We are seeking an experienced Customer Service Transformation Consultant to support a major customer service transformation programme within … value, while ensuring recommendations are driven by evidence rather than technology preference. A key part of the engagement will be delivering a prioritised transformation roadmap, mobilising high-value quick wins, and providing a robust business case for future investment. Key Responsibilities Analyse customer service operations and performance data ...