2 of 2 JIRA Jobs in South Lanarkshire

/Office 365 Support backup technologies and infrastructure systems Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones) Manage tickets via Jira Service Desk , ensuring SLAs are met Escalate complex issues where required What We're Looking For Proven experience in 2nd Line Support/IT Support ...

Take ownership of incidents from initial investigation through to resolution Escalate complex or high-priority issues where required Maintain and update the service desk (Jira) , ensuring timely responses Ensure systems and processes align with company policies and standards What We're Looking For Essential Experience supporting Windows 10/ ...