2 of 2 IT Support Analyst Jobs in South London

IT Support Analyst Our client is looking for an IT Support Analyst with 2-5 years IT support experience from a Law Firm or other professional services firm, ideally you will be Degree educated . You must also be willing and able to travel between various offices on a regular basis and … pre-requisite for this role. Working arrangements will be Hybrid working based with 3 days per week required on site. Key skills & experience 2+ years of experience in an IT support role, preferably within a law firm or legal environment. Provide first and second-line technical support to end-users via phone, email, or in-person. Diagnose … and resolve hardware and software issues on desktops, laptops, printers, and other peripherals. Assist with setup, configuration, and maintenance of IT equipment and systems specific to legal practice, such as case management software and document management systems Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Relevant certifications such as Microsoft Certified Professional (MCP), or similar More ❯

We have an exciting opportunity for a 1st Line support analyst in our Service Desk team. Using your skills in technical analysis and 1st Line Support you will be responsible for supporting our internal employees, assisting with PC, applications, server, networking and hardware issues either in person, email, Teams, or via phone. You will be resolving issues … with the rollout of software updates for both Head Office and Field users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and … proactive maintenance Endpoint security management Collaboration with 1st Line Support Participation in IT projects Software deployment and patch management Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently More ❯