Desktop Support Analyst - 2nd Line
- Hiring Organisation
- PPF (Pension Protection Fund)
- Location
- Croydon, Surrey, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
customer-facing member of the Department. The key responsibility includes providing exceptional service delivery and user experience in a Microsoft 365 (M365) cloud-first environment. No day is ever the same; typical tasks will include managing various incidents, fulfilling service requests, processing devices, system builds, script development … problem-solving and be comfortablemaintaininga consistently high standard of work, whetheroperatingindependently or as part of a supervised team. Youlldemonstratea high levelof knowledge in Microsoft 365 anditsapplications, alongside solid experience in incident management, faultdiagnosisand resolution. An ITIL Service Management qualification, or experience working within a team that follows ...