Help Desk Manager SaaS App Suppt Specialist, 50k
- Hiring Organisation
- Langley James Limited
- Location
- Kingston Upon Thames, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
service requests using Freshdesk and track technical issues, bugs, and escalations using Jira. Collaboration: Work closely with internal development teams to feed back software bugs, test fixes, and suggest product improvements. Requirements: Proven experience supporting web-based applications, SaaS platforms, or bespoke software. Prior experience managing, leading, or mentoring … support or help desk environment. Hands-on experience using Jira and Freshdesk (or similar modern ticketing tools). Comfortable working within an AWS-hosted software environment. Strong communication skills with a practical, hands-on approach to problem-solving. Working Pattern: Based in Kingston upon Thames on a hybrid schedule ...