Providing guidance to clients/customers and resolving complex fault tickets within SLA. * Conducting desktop and network troubleshooting/fault finding. * Acting as a WiFi administrator and handling WiFi troubleshooting. * Understanding and gathering customer requirements over telephone/Teams meetings. * Liaising with vendors to resolve queries. Candidate Requirements Essential Skills … of experience in a similar role. * Enthusiastic about IT with excellent written, verbal, and interpersonal skills. * Proficient technical knowledge: Win10, Win11, Google Workspace, Cloud WiFi platforms, Mac OS, networking, Windows Servers, Office 365/SharePoint. * Strong communicator, people-oriented, and eager to help solve client problems. * Able to multitask, manage more »
