Service Desk Manager (Internal Applications Only)
- Location
- Cardiff, Wales, United Kingdom
will directly manage the 1st Line Team Lead and 2nd Line Engineers. The role will work closely with Technical Services, Professional Services, Service Delivery Management, Operational Governance and other business functions to provide effective end-to-end service delivery. In line with ARO’s values, the Service Desk Manager … conduct regular one-to-ones, performance reviews and development planning. Coach the 1st Line Team Lead to build effective front-line leadership, queue management and colleague development. Create a high-performance culture focused on customer service, accountability, collaboration and continuous improvement. Manage recruitment, onboarding, attendance, performance, retention, succession ...