1 of 1 Capacity Planning Jobs in South Wales

response, resolution, and improvement initiatives. Lead and deliver continual service improvement (CSI) programmes, including automation, shift-left strategies, and customer self-service enhancements. Develop and manage department budget, resource planning, and tooling strategies, including ITSM platforms and performance dashboards. Maintain accurate capacity planning and forecast models to ensure appropriate headcount and cost management. Collaborate with Sales and … formats, including high-stakes incident or escalation scenarios. Proficiency in ITSM and PSA tools (e.g. Autotask, ServiceNow) and interpreting data from ticketing/reporting platforms. Budget management and resource planning experience, including rota development and capacity forecasting. Strong technical literacy across common service desk technologies (Microsoft 365, remote desktop tools, networking basics, endpoint support). Ability to lead More ❯