9 of 9 Remote/Hybrid ITIL Jobs in South Wales

line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining ...

Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors ...

Management platforms (Preferably Remedy). Experience working to tight SLAs. Working knowledge or familiarity with VMware, SQL Server and PowerShell. Experience with working following ITIL best practice. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please ...

architecture frameworks, standards and controls Strong understanding of commercial, procurement and supplier delivery environments Experience developing high-performing technical teams and capability Awareness of ITIL, ISO9001 and ISO27001 frameworks Desirable skills for the Chief Architect include: Degree in a Digital, Technology or related discipline (or equivalent experience) TOGAF, Zachman ...

facing and relationship building skills Confident with Excel, PowerPoint, Visio, Power BI and Word ITSM experience Security Cleared or willing to obtain clearance Desirable: ITIL Foundation (v3 or v4) Experience in SIAM environments Process design and improvement skills Who You Are Customer focused, proactive, and solutions driven Strong communicator ...

Experience working as a Release Manager in a Financial Services organisation or other high regulated environment would be an advantage If you hold an ITIL certification this would also be an advantage although not essential What you'll get in return The organisation offers a great working environment plus ...

planning, shift patterns, and workload distribution Produce service performance reports for internal stakeholders and clients Support incident, problem, and change management in line with ITIL best practice Assist with onboarding new customers and services into the MSP environment What You’ll Bring Proven experience managing a Service Desk or technical … support team within an MSP Strong understanding of ITIL principles (ITIL Foundation desirable) Excellent leadership, coaching, and team-development skills Ability to remain calm, structured, and solutions-focused under pressure Strong communication and customer-relationship skills Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.) Solid technical grounding across ...

Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best practices. Ability to prioritise workloads and manage multiple tasks effectively. Experience managing SLAs and KPIs to maintain high service standards. SALARY ...

Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with the ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. … communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach to optimising workflows. Desirable: ITIL 4 Practitioner in Incident and Problem Management. If you are interested in this position please apply online or for more information please email ...