4 of 4 Major Incident Management Jobs in South Wales

advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role ...

services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including retail, commercial, public sector, and public safety, with a comprehensive … portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their assigned customers. This ...

Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within Vista. Contract and SLA Management: Manage customer contracts and Service Level Agreements, including regular reviews, negotiations, and reporting on SLA performance and compliance. Lead major incident management … Lead continual improvement initiatives, such as process re-engineering, automation, and innovation within service delivery, to drive efficiency and customer satisfaction. Risk and Compliance Management: Identify service delivery risks, maintain compliance with relevant standards (e.g., ISO 270001,ISO20000, GDPR), and lead remediation actions where required. Stakeholder and Relationship Management ...

main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with senior customer stakeholders, translating service performance into plain English Managing third-party … Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle pressure ...