4 of 4 Remote Service Design Jobs in South Wales

Service Architect - HR, Finance & Payroll Location: Remote-first (occasional UK-wide travel) Type: Permanent Clearance: Must be eligible for Security Clearance (SC Level) The Opportunity We are seeking a Service Architect to lead the design and delivery of integrated back-office services across HR, Finance, and Payroll for a high-profile public sector transformation programme. You will … play a central role in shaping the future operating model and service architecture for a multi-phase service transition project, ensuring it is user-centric, scalable, and aligned with the latest digital service standards. This is a rare opportunity to work at the heart of a strategic programme that is reshaping critical support services across a complex … multi-provider landscape. Key Responsibilities Lead the creation of the end-to-end service blueprint and high-level operating model across HR, Payroll, and Finance functions Collaborate with functional leads, UX designers, and operational SMEs to define a seamless, joined-up service experience Facilitate workshops with client and third-party stakeholders to integrate service components across a More ❯

methods. Deliver core training on specialist research practices across programmes. Act as an expert advocate for user-centred approaches. Build organisational buy-in and continuously improve team practice. Planning & Design Lead and plan user research for complex services and user journeys. Select, promote and embed appropriate research approaches across teams. Align research activities with organisational priorities, service design, and policy. Propose and implement service or policy improvements impacting the wider organisation. Understand the social and technological context of services and apply research accordingly. Improvement & Monitoring Collect, analyse and synthesise data on user needs, behaviours, and experiences. Present evidence to influence design and product decisions. Assure research quality by reviewing methods and findings. Support adoption of … accessible ways. Build strong relationships across disciplines to embed user-centred thinking. Advocate for users' needs and perspectives within organisational strategy. Qualifications & Experience Essential Ability to align research with service strategy and organisational goals. Knowledge of iterative design methods, human-machine interaction, and ergonomic principles in software, products, or services. Skilled in designing effective user experiences across diverse More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service … end-to-end experiences Oversee experience quality from discovery through to measurement, ensuring the right problems are solved and the right fidelity delivered at the right time. Partner with service designers to map real-world journeys, including people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions … with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish More ❯

collaborative and agile team of over 60 digital professionals. Based across our London, Glasgow or Cardiff offices (with hybrid working), you'll enjoy a flexible working culture, excellent civil service benefits, and the chance to make a real difference through your work. We have a critical purpose to lead the development of secure, high-quality digital solutions that support … maintain, and support key Ofgem scheme applications. Create and maintain technical documentation for business applications. Sugg est and implement improvements to the development process. Ensure adherence to Government Digital Service (GDS) standards. Key Outputs and Deliverables Ensuring that team develops internally and externally are technically and functionally suitable for Ofgem and of high quality and secure. Champion best practices … ability to guide, mentor, and support junior team members in their professional development, fostering a collaborative and growth-oriented environment within the team. Knowledge and experience in applying common design patterns to solve software design problems, proficiency in writing and executing unit tests to ensure code quality and reliability, and a strong understanding and application of SOLID principles More ❯