3 of 3 Remote Support Engineer Jobs in South Wales

Application Support EngineerRemote - South Wales/South West UK onlySalary - Up to £37k + benefits We are looking for an Application Support Engineer to join our growing digital client. This role will suit someone who enjoys solving problems, supporting users and keeping systems running smoothly. If you take satisfaction in finding the cause of an issue and … improving how things work, this could be the perfect opportunity for you. The role:You will support and maintain a range of internal and customer-facing applications. This includes diagnosing issues, monitoring performance, testing new features and ensuring platforms run reliably. You will work closely with developers to deploy fixes and updates, document solutions and identify ways to improve More ❯

3rd Line Engineer – (MSP) South Wales (2 days WFH) Up to £45,000 DOE Are you an experienced 3rd Line Engineer looking for your next challenge in IT & Telecoms? A well-established and growing Managed Service Provider is looking to expand Service Desk. They're seeking a skilled 3rd Line Engineer to join their team, supporting clients … advanced IT and telecoms solutions. The Role You'll be the final point of escalation for complex technical issues. You'll work closely with 2nd Line engineers, deliver exceptional support to clients, and help maintain and improve service levels across the business. Key Responsibilities Provide 3rd Line technical support, handling escalations from 2nd Line. Diagnose, troubleshoot, and resolve … complex IT issues. Maintain excellent communication and customer service at all times. Adhere to service management, security, and quality standards. Keep support tickets updated with detailed notes and time logs. Maintain and update client documentation. Requirements (Essential) 5+ years' experience at 3rd Line level. Recent experience within a Managed Service Provider (MSP) environment. Strong experience with Windows desktop & server More ❯

I’m looking for an Application Support and Test Engineer to join a lovely digital team who are passionate about delivering great products and experiences for their customers.The role is mostly remote, but you’ll catch up with the team in person around once a month or every two (usually in Cardiff).You’ll be supporting a range … ll also get hands on with testing (integration and regression) when needed, helping ensure everything runs smoothly and reliably. You’ll use your experience to create clear, user-friendly support documentation too, like guides, FAQs and incident reports.They’re looking for someone with experience supporting software or CMS-based products, ideally with some exposure to software testing and a More ❯