2 of 2 Remote Workflow Jobs in South Wales

phone support content across the Zendesk platformHelp Centre articles, emails, live chat, and self-service tools. Shape a clear strategic vision for Zendesk, driving innovation like AI integration and workflow automation to enhance customer and agent experiences. Analyse customer FAQs and feedback, identify knowledge gaps, and create engaging, easy-to-understand content that resonates across multiple brands. Lead the design More ❯

technical solutions for customers on time and to the expected quality standard provided by the Systems Development Manager. Day-to-day, you’ll be required to work with multiple workflow applications (new and current software) as you undertake requirements reviews, technical design, modelling, software development, unit testing and deployment of new applications as well as continual improvement to existing applications … Leadership: Guide and mentor a team of developers, ensuring the delivery of high-quality technical solutions. Development: Work with multiple workflow applications (new and existing) to undertake requirements reviews, technical design, modeling, software development, unit testing, and deployment of new applications. Continuous Improvement: Enhance existing applications through continual improvement processes. Quality Assurance: Ensure software development adheres to IT quality plans More ❯