as code •Understanding of machine learning workflows or MLOps for deploying and monitoring models in production. •Experience with cloud platforms, especially AWS and its data services (e.g., BigQuery, Redshift, Athena). •Knowledge of network protocols and programming around HTTP(s), SSH, TCP and UDP •Development experience within secure or classified environments particularly where compliance or restricted networks are a More ❯
as code •Understanding of machine learning workflows or MLOps for deploying and monitoring models in production. •Experience with cloud platforms, especially AWS and its data services (e.g., BigQuery, Redshift, Athena). •Knowledge of network protocols and programming around HTTP(s), SSH, TCP and UDP •Development experience within secure or classified environments particularly where compliance or restricted networks are a More ❯
as code •Understanding of machine learning workflows or MLOps for deploying and monitoring models in production. •Experience with cloud platforms, especially AWS and its data services (e.g., BigQuery, Redshift, Athena). •Knowledge of network protocols and programming around HTTP(s), SSH, TCP and UDP •Development experience within secure or classified environments particularly where compliance or restricted networks are a More ❯
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will … have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards … for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management More ❯
