3 of 3 Remote/Hybrid Case Management Jobs in the South West

business systems across the group. We are now seeking an experienced Product Owner to lead the development and rollout of Clio Operate, our strategic case management platform, helping shape how legal services are delivered across our member hubs. The Opportunity This is a pivotal role within our Digital … technology solutions in a fast-paced environment. Essential: Product Owner qualification such as CSPO or PSPO. At least 5 years' experience working with legal case management systems. Strong project management capability, ideally supported by PRINCE2, PMP, APM or equivalent experience. Experience managing product backlogs and running agile ...

security requirements, and service-level objectives.Contribute to application architecture, integration, and lifecycle activities under the guidance of senior engineers.Collaborate with stakeholders across engineering, service management, and business teams to resolve technical issues.Mentor junior engineers and specialists, supporting their development and promoting best practices.Participate in continuous improvement initiatives, including automation … applications such as SharePoint, Dynamics, or similar platforms.Ability to solve moderately complex application-related issues and contribute to secure, scalable solutions.Understanding of application lifecycle management, integration patterns, and secure-by-design principles.Strong communication and collaboration skills across engineering and business teams.A proactive mindset with a passion for continuous improvement ...

PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept … currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development of the team ...