2 of 2 Help Desk Engineer Jobs in the South West

ClearskyIT are offering an apprenticeship for a helpdesk and onsite IT engineer. Must have valid driving license You will be responsible for assisting in clients everyday IT needs. Role Answer the phone to assist clients with IT issues Install hardware More ❯

The Helpdesk Engineer is a critical role within the IT department, responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service desk tickets, and ensuring timely resolution of technical problems to maintain business productivity. … The Helpdesk Engineer acts as the primary point of contact for IT-related inquiries and plays a key role in maintaining a positive user experience. You are Technical Support: o Provide first and second-level technical support to end-users via phone, email, and in person. o Troubleshoot … issues. o Diagnose and resolve technical problems efficiently and effectively. o Escalate complex issues to senior IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk). o Ensure timely and accurate More ❯