Poole, England, United Kingdom Hybrid / WFH Options
Omfax Systems Ltd
This role focuses on supporting existing Keyfax customers who are mainly Housing Associations and some local Councils. Keyfax is used to provide 'right first time' diagnostics for over 811,000 homes in the UK and Ireland via dozens of housing organisations. The Keyfax software suite provides repairs and … help Customer Service Advisors to diagnose tenancy repairs and ASB enquiries. Keyfax also includes tenant self-service modules for repairs and enquiries so that Housing organisations can shift their tenants onto digital self-service channels. The role is quite varied but includes upselling and cross-selling to customers, building … to explain and persuade how Keyfax can be used to achieve better outcomes. The Customer Consultant role would suit someone who is familiar with Housing Associations or any social housing organisation and has some understanding of ICT and preferably diagnostic tools. Reporting to : The Technical Relationship Manager Business more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Positive Employment
Senior Application Developer for our client local government organisation based in Bristol. The successful candidate will be responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of the organisation's … access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. The organisation are implementing NEC housingmanagement solutions. This is a 6 month starting contract with the possibility to extend. Hybrid-working role with potential attendance on site by … providing best practice advice when appropriate. Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information. Encourage and promote best practice, particularly in the area of customer service orientation. Ensure all processes reinforce effective data quality and data security. more »
Stockland Bristol, England, United Kingdom Hybrid / WFH Options
Positive Employment
Senior Application Developer for our client local government organisation based in Bristol. The successful candidate will be responsible for day to day supervision and management of an identified area of the Application Support Team. The team are responsible for managing the day to day running of the organisation's … access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely. The organisation are implementing NEC housingmanagement solutions. This is a 6 month starting contract with the possibility to extend. Hybrid-working role with potential attendance on site by more »
hoc projects as needed. Monitor shared mailboxes and respond to queries promptly. Manage your workload independently with minimal supervision. Promote a culture of performance management to achieve individual and team targets and key performance indicators. Adhere to the organisation's policies and procedures. Maintain accurate and up-to-date … records in the internal housingmanagement system. Qualifications and Experience: Experience in a fast-paced administrative role. Strong prioritisation and time management skills. Ability to collaborate and negotiate with a wide range of internal and external customers. Previous experience in a customer service environment (desirable). Ability more »