6 of 6 Remote IT Support Engineer Jobs in the South West

2nd Line IT Support Engineer Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £33,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no two … days are the same, offering progression and exposure to complex IT environments. This organisation is a well-established MSP with a strong reputation for delivering reliable and innovative IT solutions. They pride themselves on offering clients first-class technical support, while also giving employees the tools, training, and autonomy to develop their careers in a supportive and … fast-paced environment. In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid, requiring travel to client sites, including Cirencester (around twice per week) and Salisbury (around three times per month). You'll need to More ❯

2nd Line IT Support Engineer (Cloud) Taunton, Somerset (Hybrid-working) Up to £35,000 per year Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 3 years' experience in a similar IT support role Experience using service desk tools and … remote support software Administration experience in medium-sized corporate IT environments, including operational and break/fix activities Familiarity with ITIL processes and SLAs Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre. Cloud knowledge of ideally Azure but AWS also considered Knowledge of … SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Windows Server experience Provide 2nd Line support remotely, over the phone and on client sites Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure Contribute to knowledge base documentation and process improvements Any knowledge of Intune and PowerShell desirable, but not essential NB: A More ❯

2nd Line IT Support Engineer (Cloud) Taunton, Somerset (Hybrid-working) Up to £35,000 per year Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 3 years' experience in a similar IT support role Experience using service desk tools and … remote support software Administration experience in medium-sized corporate IT environments, including operational and break/fix activities Familiarity with ITIL processes and SLAs Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager and related O365 admin Centre. Cloud knowledge of ideally Azure but AWS also considered Knowledge of … SharePoint, Firewalls, Switches, routing, and security protocols (SPF, DKIM, DMARC) Windows Server experience Provide 2nd Line support remotely, over the phone and on client sites Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure Contribute to knowledge base documentation and process improvements Any knowledge of Intune and PowerShell desirable, but not essential NB: A More ❯

1st Line IT Support Engineer (Cloud) Taunton, Somerset (Hybrid-working) Up to £28,000 per year Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 12 months experience in a similar IT role logging and resolving tickets on a Service Desk … Act as first point of contact via phone, email or chat function Provide support across Microsoft 365, workstations, servers, printers, networks and vendor applications Carry out daily system checks and asset management tasks Contribute to knowledge base documentation and process improvements Undertake training to build technical skills and certification GCSEs (including Maths and English) or equivalent Knowledge of IT systems, ticketing tools and service desk operations A-levels, BTEC or IT-related qualifications are desirable Microsoft 365 administration knowledge Experience within a managed service provider highly desirable NB: A valid UK Driving Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a More ❯

Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering.This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this … could be the role for you! What You'll Be Doing: Providing technical support by diagnosing and resolving IT issues for employees across the business. Logging and managing support tickets, ensuring timely resolution in line with IT procedures. Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops. Supporting company-wide software applications, communication … devices, and mobile devices (Android & iOS). Managing user accounts and permissions in Active Directory. Assisting with IT inductions for new starters. Troubleshooting and maintaining printers, laptops, and other office hardware. Tracking IT assets and ensuring efficient use of hardware and software licenses. Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies. Liaising with third More ❯

PRINCIPAL ACCOUNTABILITIES: This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create … and administer user and email accounts for the companies Active Directory and Office365 systems. Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software An involvement in project work such as upgrades and rollouts Adopt security best practice - Antivirus, Backup/Restore Hardware build and repair including peripherals Maintain and administer mobile phones and their … operating systems Support of video conferencing equipment Develop and expand Service Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. More ❯