Incident & Problem Analyst
- Hiring Organisation
- Hargreaves Lansdown
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working with resolver teams to translate incidents into root cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate … keeping. Act as a Service Assurance control point during live incidents, ensuring effective prioritisation, escalation, ownership, and stakeholder alignment. Drive Problem Management activities, ensuring root cause analysis, workaround definition, known error management, and permanent fixes are progressed with accountable teams. Facilitate incident and problem reviews, ensuring actions ...