5 of 5 Remote/Hybrid SLA Jobs in the South West

changing referral levels/capacity etc., and use this to justify that the activity levels are necessary. To monitor and review the Trusts Service Level Agreement Monitoring reports and the associated algorithm, in conjunction with the Data Solutions Team, to ensure consistency with other reports both within the Trust ...

through standardisation, automation, and Infrastructure-as-Code initiatives, improving stability, control, and operational efficiency. Manage third-party suppliers and strategic partners, including contract negotiation, SLA governance, and service performance reviews. Act as a senior escalation point and advisor, clearly articulating infrastructure risk, control posture, and resilience to senior leadership. About ...

recognised organisation in their field. Working within an internal Productivity team, you will be responsible for incidents and service requests response, adhering to defined SLA, as well as ensuring the ongoing continual improvement of services within the organisation. Ideally you can demonstrate experience across - Service requests across Sharepoint, OneDrive M365 ...

managed appropriately, and contribute to maintaining high levels of customer satisfaction.The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader by coordinating Service Desk activity during … deputising when required, and acting as the escalation point for complex or high-priority incidents. Ensure the team follows procedures, manages tickets effectively, meets SLA expectations, and maintains accurate, high-quality ticket documentation. Handle and triage IT incidents and requests across phone, email, and ticketing systems, prioritising and resolving them ...

partners via our cloud-based support desk. Manage the progress of support tickets from inception to resolution, ensuring adherence to our Service Level Agreement (SLA) targets. Encourage customers to optimise the use of the product for automating business processes. Deliver additional training and consultancy on-site or remotely to customers ...