9 of 9 Remote/Hybrid SLA Jobs in the South West

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

that hold our Managed Service Provider and other suppliers to account for the delivery of their contract obligations with an emphasis on high availability, SLA performance, proactive risk management and value for money. This includes: Hosting Services - 900 servers across 4 data-centres and Azure hosted services. Voice & Data Network ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

allocated clients, including patches, major incidents, and Cloud Ops-managed tests (DR, Pen testing), ensuring all data is provided for the CAB process. SLA Management: Drive resolutions within SLAs, escalating blocked issues beyond the first-line team, and working with Service Desk Managers to continuously improve performance metrics. What ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

survey teams. Resource Optimisation: Drive Jira-based scheduling for dynamic field engineering teams, oversee out-of-hours (OOH) rosters, and ensure delivery stays within SLA targets. What We're Looking For Active SC Clearance: Mandatory prior to starting due to immediate operational requirements. Telecoms/IT Infrastructure Background: Proven track ...

IT Engineer Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford Salary: £28,000 - £35,000 The successful candidate will be delivering high-quality communications solutions to customers by ...