Senior IT Systems Engineer & Escalation
Bristol, Avon, South West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Alexander Mae (Bristol) Ltd
                                
                                    The Job: Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service … desk as a Senior Engineer. You will be reporting into the Service Desk Engineer. Responsibilities will include: Acting as a technical escalation point to the IT service desk Assist with pre-sales technical support Providing technical support by way of support tickets and emails Answering the phone when needed Completing business as usual activities such as vulnerability management … staff with support issues Answering to the service desk manager A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems. The Person: For this role, our More ❯
                                
                                Employment Type: Permanent, Work From Home
                                    Salary: £35,000
                                    Posted: