1 of 1 Remote Technical Support Engineer Jobs in the South West

Our Technical Support Agents are responsible for providing technical support with a customer-centric focus. As a Technical Support Engineer at Gradwell, you will be the primary point of contact for our customers, providing expert technical support with a focus on VoIP, 3CX, Connectivity, and Mobile support. You will troubleshoot issues … ensure high levels of customer satisfaction, and maintain the quality of our services. We seek a Technical Support Engineer who has a willingness to learn and a proactive attitude. You should have a passion for delivering excellent customer service and a strong problem-solving mindset. You will need to investigate, troubleshoot, escalate, and resolve issues efficiently and … professionally. Key Responsibilities · Provide technical support for VoIP, 3CX, connectivity, and mobile services via phone and email. · Diagnose and resolve VoIP-related issues, including call quality, connectivity, and configuration problems. · Troubleshoot network connectivity issues, including broadband and leased line connections. · Log and track incidents and service requests within Salesforce. · Coordinate support issues between customers and third-party More ❯