2 of 2 Remote/Hybrid Trend Analysis Jobs in the South West

onboarding activities and project implementations Assist with change management and release management processes Manage and maintain service monitoring solutions Carry out capacity planning and trend analysis activities Produce, review and present customer-facing service reports Support the prioritisation of live defects and operational issues Validate and communicate software … Experience with incident, problem and change management processes Experience using monitoring tools BI or reporting tool experience Experience supporting service reporting, capacity planning or trend analysis Supplier or vendor management experience Experience supporting software releases Knowledge of JavaScript or another Scripting language To apply for Service Desk Analyst ...

service support and delivery processes; ensuring that these are aligned with both ITIL best practises and existing IT Operations procedures. Problem Management through trend analysis and prevention Design and create detailed KPI reporting to support IT SLT. Manage the IT Secure Operations run budget. Take ownership of Incident ...