2 of 2 UX Research Jobs in the South West

across discovery, definition and early delivery phases Provide strategic oversight and assurance across squads to ensure consistency and alignment to CX principles Translate research, insight and strategy into clear service models, journeys and blueprints Define experience principles, service outcomes and success measures to guide delivery teams Facilitate workshops … providing clarity, alignment and constructive challenge You drive continuous improvement of CX design practice, tools and methods across the organisation You work closely with UX Designers, UX Researchers, Product Managers, Insights, Technology and Operational teams to bring service visions to life and support delivery over time Design iteratively ...

support communication and learning. Work closely with Content team colleagues, including Content Assistants and Specialists, to deliver high-quality content. Collaborate with Software, UX, Marketing, Sales, and Training teams to ensure content is effectively implemented and understood. Coordinate and support the localisation of content into multiple languages, ensuring consistency … user experience. Use feedback, research and data to inform your work and improve content, working with and seeking insights from the UX team. Uphold and actively support Smartbox's Quality Management System (QMS), contributing to continuous quality improvement, regulatory compliance and operational excellence. Maintain high standards ...