M365 Co-Pilot SME (3rd/4th Line Support) - Sheffield (Hybrid) - Inside IR35
- Hiring Organisation
- iBSC
- Location
- Sheffield, Yorkshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP Annual
Title: M365 Copilot SME (3 Vacancies) - 3rd/4th Line Support Location: Sheffield (Hybrid) Duration: 6 months Rolling THIS PROJECT IS INSIDE IR35 Overview We're hiring 3x M365 Copilot SMEs to provide 3rd/4th line operational support for Microsoft 365 Copilot within a large enterprise … incident response, deep troubleshooting, policy/configuration changes, and support mass deployments across the organisation. Key Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/multi-user incidents (usage issues, access errors, unexpected results) Perform root cause analysis across: Microsoft 365 Admin Center Entra ...