2 of 2 Remote SLA Jobs in South Yorkshire

effectively as part of a Service Desk team Prioritising incoming requests via the ticketing system, categorising and logging issues accordingly. Ensuring Service Level Agreements (SLA’s) are met, and tickets are completed within target Actively troubleshooting problems/issues to provide end user resolution Demonstrating excellent customer service skills when ...

automation. Lead discovery with operational teams to define acceptance criteria and ROI. Develop alerts, workflows and self-serve tools that reduce manual effort, improve SLA attainment and surface leading indicators for operational action. Dashboards and reporting. Design and ship executive and operational dashboards in Omni, create self-serve views, alerts ...