1 of 1 Remote/Hybrid Document Management Jobs in Southampton

Main Duties: Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principles Actively chase suppliers or internal teams for resolution to incidents, service requests or problems Develop and maintain … Knowledge Base Ensure configuration documents are kept current Ensure service processes for change, configuration and problem management are adhered to at all times Be professional and courteous to colleagues and the clients Build rapport with clients to develop positive working relationships Co-operation to promote the development ...